Pre Sale Questions
Will Dockteck USB-C hubs work with Nintendo Switch?
No, it doesn't support Nintendo Switch.
Do Dockteck USB-C hubs support all Type-C devices?
No, the USB-C port of your host (laptop/tablet/phone) is required to support data, charging, and video function (i.e. DP Alt Mode).
Does Dockteck USB-C hub affect Wi-Fi?
According to Microsoft, USB 3.0 will affect 2.4GHz WiFi. It is suggested that you set your WiFi frequency to 5GHz and place a USB 3.0 device (modem, external hard disk, printer) and cable as far away as possible from the router with the Wi-Fi access point.
Does Dockteck multi-port USB hub get hot?
When the hub is fully loaded, it may reach a surface temperature of around 149°F, and this is normal for a multi-port USB-C hub.
Why does the Dockteck 4K 60Hz docking station can't output 4K@60Hz on my MacBook Pro 2016?
That's because 4K@60Hz is only available for laptops with DisplayPort 1.4 and 8K enabled. The following are incomplete supported devices that can output 4K 60Hz when using a multi-port docking station: iPad Pro 11-inch, iPad Pro 12.9-inch (3rd generation and later), MacBook Pro (16-inch, 2019), MacBook Pro (15-inch, 2017 and later), MacBook Pro (13-inch, four Thunderbolt 3 ports, 2020), MacBook Air (2020), iMac (Retina 5K, 27-inch, 2017 and later), iMac (Retina 4K, 21.5-inch, 2017 and later), and iMac Pro (2017 and later).
Can all ports of each Dockteck USB-C hub be used at one time?
Yes, it can. But please notes that only 1 HDD/SSD can be connected at one time.